E-Government Innovation in Service Excellence: Implementation of E-Health in Health Care



Health development has implemented evenly by the Government, not only physically but also the development of health service in terms of its quality. One of the efforts to improve the quality of health services is implementing e-health. E-health is a service in the form of information and communication technology applications are linked to the overall functional element supporting the health sector. The application of e-health is identical to the e-government which is the utilisation of information and communication technologies in implementing governance by government institutions to improve the performance and the Government's relations with other parties. E-health that was applied is affected of eight key elements of the success of e-government, i.e. 1). Political environment, a State or a political atmosphere where the project in question is or was implemented. It is related to top down projects and bottom up projects, 2). Leadership, leadership factors have an important role in influencing the implementation of policies or programs, 3). Planning, planning is done prior to the initial stage of a project or policy implementation, 4) Stakeholders, is the various parties who have an interest towards organising projects, 5.) Transparency visibility, implementation of e-government is expected to embody the transparency in each process, 6). Budgets, the size of the Government budget is highly dependent on the level of priority given by the Government against the status of related projects, 7.) Technology, the choice of technology used depends on the budget available, 8). Innovation, human resources involved projects must have a sufficient level of creativity.

Keywords: implementation, e-health, service excellence.

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Department of Public Administration
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Faculty of Humanities and Social Sciences,
Khon Kaen University, Khon Kaen, Thailand


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