Analysis of Changes in Government Management Paradigm through Implementation of Information Technology with LAPOR Applications (Aspirations and Complaints Service Online People) in Indonesia Sub-Theme: Organization and ICT

NENG SURYANTI NENGSIH, RENDRA SETYADIHARJA, SHAHRIL BUDIMAN, SUHERRY SUHERRY, RAJA DACHRONI

Abstract


With the development of globalization in the world, would also require a recent innovation that should be implemented by the government. Included in the serve and respond to the interests of the community. In Indonesia has made an innovation in responding to public complaints online through the utilization of information technology with an application called LAPOR (Service and Complaints Online People's Aspiration). With the implementation of the LAPOR applications, of course, there's been a change of management paradigm of government in Indonesia, particularly in the context of public service. The purpose of this study was to analyze the paradigm shift that occurred in the management of government in Indonesia with the application of information technology with the application LAPOR. The data collection methods used in this research is using secondary data and literature review that will produce the results in the form of a concept analysis of changes in the management paradigm of government in Indonesia, especially in the public service in the context of serving the public complaint.

Keywords: Paradigm, Government Management, Information Technology, LAPOR Applications.


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Department of Public Administration
KHON KAEN UNIVERSITY.
Room A5 Floor 7th Rattanapittaya Building
Faculty of Humanities and Social Sciences,
Khon Kaen University, Khon Kaen, Thailand

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