e-Government Adoption of Human Resource Management in Sorong City, Indonesia



This research focuses on human resources management development of Sorong City in connection to electronic-based service governance. This research discussed factors that influence Behaviour Intention to use eGovernment as electronic-based internet media with the modification of the Unified Theory of Use and Acceptance of Technology (UTAUT) and Unified Model of eGovernment Adoption (UMEGA). Particularly, this research aimed an in-depth analysation of how far Expected Benefit, Complexity of Use, Social Influence, Trust Factor, and Supporting Factor affect Behavioural Intention in terms of to use e-Government as electronic-based internet media. This research carried out both quantitative and qualitative research methods. All variables in the research were operationalised into indicators and used as the basis in designing the questionnaire. Questionnaires were distributed to 50 respondents from BAPPEDA, DISDUKCAPIL, BKPSDM, DPMPTSP, and DPMPTSP government agencies. The gathered data were analysed using SmartPLS3 and SPSS (version 22). The results show that there were only three factors out of 5 factors that have a positive and significant impact on Behavioural Intention in terms of utilising e-Government as electronic-based internet media. These factors are Expected benefit, Complexity of Use, and Supporting Factor. Meanwhile, the result also indicates Social Influence and Trust Factor have no significant relationship with Behavioural Intention. Moreover, many studies have been conducted on the adoption of e-Government; however, the importance of e-Government on Human Resource Management is yet to be highlighted. Thus, this research fills this gap in the e-Government adoption literature.

Keywords: UTAUT, UMEGA, Expected Benefit, Complexity of Use, Social Influence, Trust Factor, Supporting Factor, E-Government

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Faculty of Humanities and Social Sciences,
Khon Kaen University, Khon Kaen, Thailand


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